RK365 Privacy Policy

This Privacy Policy explains how rk365 ("we", "us", or "the platform") collects, uses, stores and protects the personal information of players who access our services at rk365.pro. This includes our Sports Betting, Casino, Live Casino, Slots , Game Lobby, Deposit and all other platform features available to players in Pakistan.

By registering an account or using any rk365 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not proceed with registration or continued use of the platform.

rk365 is committed to handling your personal data responsibly. We only collect information that is genuinely needed to operate your account, process your PKR transactions, and deliver a smooth gaming experience. We do not collect data for the sake of it, and we do not sell it to advertisers or marketing companies.

The information rk365 collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and information collected automatically by our systems.

Not all of this data is collected at the same time. Basic registration data is collected when you sign up. Verification data is only requested when you make a withdrawal or when our systems flag an account for review. Payment data is collected each time you deposit or withdraw in PKR.

rk365 collects your personal data through the following means:

• Registration form: When you create your rk365 account, you provide your name, contact details and date of birth directly.
• Deposit and withdrawal process: When you add funds or cash out, your payment method details and PKR transaction amounts are recorded.
• Gameplay activity: Every bet placed, Casino round played, and Slot session generates a record that is automatically stored against your account.
• Device and connection data: Our servers automatically log your IP address, device type and browser information each time you connect to the rk365 platform.
• Customer support interactions: When you contact our support team, the content of those conversations is recorded and stored for quality assurance and dispute resolution purposes.
• Cookies and similar technologies: Our website uses cookies to maintain your session and remember your preferences. See Section 09 for full cookie details.

rk365 uses your personal information strictly for the purposes listed below. We do not use your data for any purpose that you would not reasonably expect from an online gaming platform.

• Account management: To create, maintain and manage your rk365 account, including login authentication and session management.
• Processing transactions: To process your PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer or card, and to facilitate your withdrawal requests to the correct payment method.
• Customer support: To respond to your queries, investigate disputed bets, resolve payment issues and provide general account assistance.
• Fraud and security: To detect and prevent fraudulent activity, including multiple account creation, bonus abuse, unauthorised access attempts and suspicious payment patterns.
• Responsible gaming: To monitor gameplay patterns and identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion options. See our Responsible Gaming page for details.
• Platform improvement: Aggregated, anonymised usage data helps us understand how players use the platform so we can improve the experience — for example, improving how Cricket and PSL markets are displayed on the Sports and Betting pages.
• Legal obligations: In some cases, we may be required to retain or share certain data to comply with applicable laws or lawful requests from competent authorities.

rk365 does not sell, rent or trade your personal data to any third party. However, we do share limited data with a small number of trusted service providers who support the operation of the platform. These include:

• Payment processors: JazzCash, Easypaisa, Raast and bank payment gateways receive only the transaction data required to complete your deposit or withdrawal. They operate under their own privacy and security policies.
• Identity verification providers: When KYC verification is required, your identification documents may be shared with a third-party verification service. These providers are contractually bound to handle your data securely and not to use it for any other purpose.
• Fraud detection services: Some technical and transactional data is shared with fraud prevention partners to protect the integrity of the platform and the security of all player accounts.
• Game software providers: When you play games in our Casino, Live Casino or Slot sections, the game provider may record your session data as part of the game operation. This is standard across all online gaming platforms.
• Legal authorities: If required by applicable law or a valid legal process, rk365 may disclose specific account or transaction data to competent authorities. We will only do this to the extent legally required.

All third parties with whom rk365 shares data are required to handle that data securely and only for the specific purpose for which it was shared. rk365 does not authorise any third party to use your data for their own marketing or advertising activities.

Given that rk365 handles real-money transactions in PKR, we apply additional care to how payment-related data is stored and used. Here is what you should know:

• rk365 does not store your full debit or credit card number on our servers. Card transactions are processed through a PCI-DSS compliant payment gateway.
• Your JazzCash or Easypaisa mobile wallet number is stored to facilitate withdrawal processing and to verify that withdrawals are sent to an account in your own name.
• Transaction amounts, dates and reference numbers are stored as part of your account history. You can view your full PKR transaction history within your account at any time.
• Payment data is never shared with third parties for marketing or profiling purposes. It is used exclusively for processing transactions and complying with anti-fraud obligations.

rk365 retains your personal data for as long as your account remains active, and for a defined period after account closure. The following retention principles apply:

• Active accounts: All registration, transaction and gameplay data is retained for the full duration that your account is active on the platform.
• Closed accounts: After an account is closed — whether at your request or by rk365 — core account and transaction data is retained for a minimum period to comply with financial record-keeping obligations and to handle any post-closure disputes or legal queries.
• Support records: Customer support conversations are retained for up to two years after the last interaction to support dispute resolution.
• Technical logs: Server logs, IP records and session data are retained for a shorter period and are used primarily for security monitoring and fraud detection.

Once the relevant retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to any individual player. If you want to know the specific retention period that applies to your data, you can request this information from support.

Protecting your personal and financial data is a core responsibility for rk365. We maintain the following security measures across the platform:

• SSL/TLS encryption: All data transmitted between your device and rk365 is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, personal details and payment information in transit.
• Encrypted storage: Sensitive data stored on our servers — including verification documents and payment method references — is encrypted at rest.
• Access controls: rk365 staff access to player data is restricted on a strict need-to-know basis. Access logs are maintained and reviewed regularly.
• Fraud monitoring: Automated systems continuously monitor account activity for unusual patterns that may indicate unauthorised access, bonus abuse or fraudulent transactions.
• Secure password handling: Passwords are hashed and never stored in plain text. rk365 staff cannot see your password — only you know it.

rk365 uses cookies — small text files stored on your device — to support the operation of the platform. Here is a breakdown of the types of cookies we use:

rk365 does not use third-party advertising cookies or place tracking cookies that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential or security cookies may affect your ability to log in or use certain platform features.

As an rk365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and the specific request.

rk365 will respond to all data rights requests within a reasonable timeframe. Identity verification may be required before a request is actioned to ensure we are dealing with the genuine account holder.

rk365 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a player provides a false date of birth during registration and we subsequently discover the account belongs to a minor, the account will be closed immediately, any balance will be forfeited, and any personal data collected will be deleted as quickly as practically possible.

If you are a parent or guardian and believe your child has created an account on rk365, please contact our support team immediately. We take underage gambling seriously and will act on all such reports without delay.

rk365 may update this Privacy Policy from time to time. Changes may be made to reflect updates in how the platform operates, changes in applicable laws, or improvements in our data handling practices. When we make material changes to this policy, we will notify active players via their registered contact details or through an in-platform notification on their next login.

The "Last updated" date at the top of this page reflects the most recent revision. We recommend checking this page periodically to stay informed about how your data is being handled. Continued use of rk365 after the effective date of any change constitutes acceptance of the updated Privacy Policy.

If you have concerns about any change to this Privacy Policy, you are welcome to contact support before the change takes effect to discuss your options, including account closure if you no longer wish to use the platform under the updated terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, our support team is available around the clock. You can reach us via the email address listed in the footer of this page.

For questions specifically about how your payment data is handled, please refer to Section 06 of this policy or ask our support team directly. For bonus and account-related queries, you may also find answers in our FAQ section.

For full platform rules including account eligibility, betting rules and responsible gaming obligations, please read our Terms and Conditions.